Got questions about eBesa? We’ve got answers! Browse through our FAQs to learn more about our services, security, transactions, and how to get started.
eBesa is a digital and mobile financial platform owned by IBS Bank and powered by SomLink Telecom. It enables users to send and receive money, pay bills, save, buy airtime/data, and access a wide range of financial services through the mobile app, USSD *770#, or the web portal.
Anyone with a mobile phone can use eBesa. The platform works on both smartphones and basic feature phones. Basic services are available with minimal registration requirements.
You can still access all core eBesa services by dialing *USSD 770# on any basic phone—no internet required.
You can register in two ways:
• Dial *770# and follow the prompts
• Download the eBesa mobile app and sign up with your phone number
Basic services do not require full ID documentation.
Yes! Link your IBS Bank account to eBesa for seamless transfers between your bank and mobile wallet.
Dial *770# or open the eBesa app, go to “Account Settings,” and follow the steps to reset your PIN.
Use USSD *770# or the eBesa app. Enter the recipient’s phone number, amount, and confirm the transaction. It’s instant and secure!
You can withdraw cash from IBS Bank branches, ATMs, or authorized agents. Initiate the withdrawal via the app or USSD *770# and follow the instructions.
