Job Description

We are looking for a friendly and empathetic Customer Support Specialist to assist our customers with their inquiries and issues. In this role, you will provide exceptional customer service through phone, email, and chat, ensuring a positive experience for our customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions.
• Provide feedback to improve products and services.
• Stay up-to-date with product knowledge and company policies.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• 2+ years of experience in customer support or a related role.
• Excellent communication and problem-solving skills.
• Proficiency in using customer support software (e.g., Zendesk, Freshdesk).
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.